We’re here to help
Whether you have a question about our services, need a hand with a lesson, or just want to learn more about what we do, our team is ready to help. The quickest way to reach the right person is through our Support Centre, where every message is tracked and answered.
Open a support ticket
Our Support Centre is the fastest way to reach us. Your message goes straight to the right team, you get a tracked reference, and you can follow your request through to a reply. It is the best place to start for anything to do with lessons, bookings, accounts or general enquiries. You can also search the help centre for instant answers to common questions before you open a ticket.
Quick actions
Jump straight to the things people ask for most.
Book or cancel a lesson
Manage your tutoring sessions any time through NSEMM Learn.
Become a volunteer
Join our team and help make education accessible to everyone.
View our policies
Read our privacy, terms and safeguarding procedures in one place.
Our governance
Learn about our structure, trustees and how we are run.
Raising a safeguarding concern
If you have a concern about the safety or welfare of a young person, you can report it to us in confidence. Our Safeguarding Hub explains how we handle concerns and where to find further support.
Frequently asked questions
Can’t find your answer below? Open a support ticket and we’ll get back to you.
Our standard price is £18 an hour. If your child is in Year 7 or above, you can apply to our Community Education Fund. A published rule sets your amount, from £5 to £18 an hour, and you can ask to pay less, even £0.
If your child is in Year 7 or above, you can ask to pay less than your amount, even £0. Tell us why and send evidence. A member of staff decides. The Fund is small, so we cannot promise a funded place straight away.
We teach pupils from Year 5 to Year 13, including GCSE and A level, in maths, English, sciences, humanities and languages.
Yes. All our lessons are online, in our lesson room in NSEMM Learn. Our library sessions are paused.
Lessons are booked at times that suit you and your tutor. Our team replies to support tickets on working days.
Our current volunteer roles are on our Vacancies page.
Yes. The National Society for Education, Mentoring and Media is a charitable incorporated organisation, a registered charity in England and Wales, no. 1209673.
Every tutor has an enhanced DBS check and safeguarding training. Every lesson is recorded and kept for 90 days. To report a concern, use NSEMM Protect. In an emergency, call 999.
We ask a parent or carer to be nearby during lessons in case they are needed.
Can’t find your answer?
Our team is happy to help.
You can also leave a voicemail on 0333 041 5225. We reply on working days. You never need to wait for a call to apply or book. For the fastest reply, please use the Support Centre.