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We’re here to help! Whether you have a question about our services, need assistance, or just want to learn more about what we do, our team is ready to assist you.

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Get instant help through our live chat for questions about our services, booking lessons, or general inquiries.

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Phone Support

Speak directly with our team for immediate assistance and support.

0115 678 7080

As NSEMM is run by full-time students, you might reach our voicemail. Don’t worry, we’ll get back to you as soon as we can, usually within the next working day.

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Book or Cancel a Lesson

Manage your tutoring sessions easily through our student hub.

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Become a Volunteer

Join our team of dedicated volunteers and help make education accessible.

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Read our privacy policy, terms of service, and safeguarding procedures.

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Our Governance

Learn about our organisational structure, trustees, and how we operate.

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Frequently Asked Questions

How does pay-what-you-can tutoring work?

Our tutoring is based on what you can afford. Simply tell us your budget, and we’ll work with you to provide quality education support regardless of your financial situation.

What subjects do you cover?

We offer support across a wide range of subjects for all age groups, from primary school through to university level. Contact us to discuss your specific needs.

How can I volunteer?

We welcome volunteers of all backgrounds! Whether you’re a student, graduate, or professional, there are many ways to get involved. Get in touch to learn about current opportunities.

Do you offer online sessions?

Yes! We provide both in-person sessions at our library locations and online tutoring through our digital platform. Choose what works best for you.

What are your operating hours?

Our tutoring sessions run throughout the week at various times. Library sessions have set schedules, while online tutoring offers more flexibility. Contact us to find times that work for you.

Is NSEMM a registered charity?

Yes, we are a registered charity committed to transparency and accountability. You can view our governance structure and annual reports on our website.

How do you ensure child safety?

We take safeguarding seriously. All our volunteers undergo background checks, and we follow strict safeguarding policies. View our full safeguarding policy for more details.

Can parents/guardians attend sessions?

For younger students, we encourage parental involvement and can arrange sessions where parents can observe or participate as appropriate.

What if I can’t afford anything?

Don’t worry! Our pay-what-you-can model means that if you genuinely can’t afford to pay, we’ll still provide support. Education should be accessible to everyone.